Technology Tips
Insurance for Student Chromebooks
You NEED it!
You are able to purchase insurance for just $22 through our school store on Infinite Campus to protect your student from incurring damage fees during the upcoming school year. Typical damages cost on average $25.50, excluding the more significant damage costs that range from $150 - $260.
Chromebook insurance for the 2024-2025 school year is now available! Please visit the Infinite Campus School Store to purchase this insurance.
Quick Tips
- Cyber School Information
- How to access Google Classroom
- Students - How to access Infinite Campus
- Parents - How to access Infinite Campus
- Password Help
- Online Safety Hub
Cyber School Information
How to access Google Classroom
Students - How to access Infinite Campus
Parents - How to access Infinite Campus
Password Help
Online Safety Hub
Tech Help
Experiencing an IT Problem? Our team is available to assist our parents & students!
Monday - Friday | 6 a.m. - 2:30 p.m.
PLEASE NOTE:
- Please submit ONE request per issue. Submitting multiple requests for the same issue will result in a longer wait time. Our team is working as quickly as they can to resolve all requests in a timely manner, but we ask you be patient with us. Requests may take a few days to resolve.
- Requests that are received after 2:30pm will be responded to the following day by the IT department. Please copy classroom teachers and/or building principals on messages that may affect assignment deadlines for that day.
- Submit a request using the form below or email ITHelp@mtsd.org
A reminder to parents and students regarding the IT Help Desk:
- Answers to common IT problems can be found on our Basic Troubleshooting Guide.
- A collection of tutorial videos for navigating Google Classroom and Clever for our parents and students to review are available on the Virtual Learning Resources Page
- Our IT Help Team is working quickly to resolve many issues you may be experiencing. Thank you for your patience as the team works through the requests.
Infinite Campus for Parents
Getting Logged-In
Parents have the unique ability to create their own username and passwords. Our MTSD staff and students use the Single Sign-On with their MTSD email credentials.
After completing registration, parents will receive an email providing instructions and a unique activation code to create an account. This code is non-transferrable!
Before the first day of school, guardians who can have portal access and have not created an account will receive an email with instructions to create their portal account. If you do not receive an email by the first day of school, please send a message to ParentPortalHelp@mtsd.org to request instructions to create a portal account; provide your name, the student’s name, student’s ID number, and school.
Trouble accessing Infinite Campus?
If you need help with the parent portal please send an email to ParentPortalHelp@mtsd.org.
Please be sure to include the following in your email.
- Student Legal First Name and Last Name
- Student ID Number
- Primary Contact First Name and Last Name
- Primary Contact Phone Number
- Detailed description of the problem or issue
Getting Connected
Accessing the internet from a MTSD Device:
- Be sure to connect the device to your home Wi-Fi prior to attempting to log into the Google Classroom or check your email.
- For help getting connected to your home Wi-Fi:
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View the videos provided when logging on to Clever and Google Classroom
How to access Google Classroom from an iPad
- Sign on to Clever first
- By using your QR Badge or Login information (username and password)
- Signing on to Clever using an iPad K-1-2: video
- Open the Google Classroom app
- The first time you and your child login to the Clever app and then open the Google Classroom on the iPad you may need to input your username and password a few times.